Q: Why do I need to transfer my website? What does website migration involve?
A: The web site migration service that we are offering is free (within a certain limit). We’ll migrate your web site(s) to our top–of–the–line cloud hosting platform without you needing to do anything. We know from experience that switching web hosting providers can lead to lost data and undesired downtime. This is the reason why we will do all that for you for free!We have professional administrators whose main task is to make sure that your website performs precisely as it did on your old web hosting platform. Our administrators are well–versed in migrating custom–made web sites, as well as web sites that are based upon popular web apps like WordPress and Joomla™.
Q: Website migration seems like a lot of work. How long can it take?
A: While we cannot give you a precise time window, since there are many variables, among them the physical size of the files and databases, the location of the current host’s server, the complexity of your web site and the present workload of our Website Migration Department, etc., we will give our very best to transfer your website within 48h, and in some cases – within 24h (when the website content is not very large).
Q: What info will I have to give to your Website Migration Department?
A: We do not gather any sensitive details. We will need, however, the login information for your current web hosting account along with the name of the website that you want to migrate.
Q: I give you access to sensitive data. How can I be sure that you won’t misuse it?
Q: What about downtime? Will my site be offline?
A: Your website will continue to work exactly like it did before with your former web hosting provider. After we have finished the migration, your site will be configured to work on our platform and we will ask you to preview it. If it is working correctly, all you will need to do is modify the name server records corresponding to your domain name. Your site will be transferred to us with no downtime whatsoever.
Q: Will my present hosting provider know that I am leaving them?
A: Nope. Aside from your login credentials for the Control Panel, we don’t require anything. We will never contact your hosting provider. They won’t know anything about the transfer either.
Q: Does it make any difference what platform my present hosting provider is using?
A: We support all Linux–powered hosting platforms. Fundamentally, if we can obtain access to your Control Panel, we will be able to transfer your web site.The only platforms that we do not support are closed–source website building platforms like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.