Client Support Channels
A One–Hour Ticket Response Time Guarantee
We offer a one–hour response time warranty for any ticket or email that you submit to the technical support team. We’ll quickly respond to all the general queries and forward the matter to our server admins if any additional assistance is required. If you make use of our Administration Services package, we will perform any of the included server management tasks at a time that has been agreed upon in advance.
A Premium Help Desk Support Service
Our technical support staff will be online for you 24–7 if you need assistance with our Website Control Panel or with any of the apps that we preinstall on your behalf on the dedicated server. What is more if you need help handling all the ordinary administration tasks on your dedicated server, you can make use of our Administration Services package, which includes backup storage space, weekly OS updates, software installation and troubleshooting procedures, server monitoring and rebooting services, etcetera.
A User–Friendly Help Area
Our Website Control Panel is preinstalled for each Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledge base that will walk you step by step on all the actions that you can perform. The majority of help articles also video versions which demonstrate all the actions that you can carry out in a highly illustrative way. You will find all the help articles and the video tutorials in the top right corner of each section of the Website Control Panel.