A 99.9% Server Uptime
The benefit of creating your own shared website hosting platform is that you do not have to be worried about compatibility issues – you design a given set of software tools in such a way as to work with a given set of hardware parts. The outcome is something a whole lot more steady and reliable, as there are less possible risks of failure. We’ve built our cloud hosting platform atop tried and trusted hardware parts plus a significantly customized version of SELinux in order to create a completely secure environment for your web sites.
That is why, with all our Linux shared website hosting packages we give you a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on top–hole hardware components furnished by Juniper. Additionally, on each router, we have configured a firewall with an elaborate set of rules as a way to sieve all shady requests.
In this way, in all our data center facilities – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe and in our data center in Australia, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not satisfied with our services, or if you think that they are inadequate, or if you decide that you should use a Linux VPS rather than a cloud hosting account – you will get your money back, no questions asked.
All domain name registrations are nonrefundable, but you will retain complete control over your domains even if you delete your account with us.
24/7 Technical Support
If you manage a hosting firm, your support engineers are very important. For this reason, we’ve meticulously assembled a very qualified group of support engineers, each with many years of training behind his back. Thanks to them, our company offers 24x7 support with all our web hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All inquiries are answered in under one hour and our average support ticket response time is less than twenty minutes!