24/7 Customer Support in Shared Website Hosting
We supply 24/7 customer, billing and tech support for all our Linux shared website hosting. Even if you are not our customer yet and you have questions, we can assist you in a timely manner and provide you with the necessary information, in order to give you the choice to make the best decision when you purchase your new hosting account. We're available any time, including holidays and weekends, and we provide multiple options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we now have several telephone numbers all over the world, thus you'll be able to call the one which is closer to you. The maximum response time for your e-mail messages and the tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget about waiting for days and nights to receive assistance for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to get well-timed assistance, in particular when your site is not working effectively for whatever reason. Our Linux semi-dedicated hosting feature 24/7 customer and technical support, so that in case anything comes up, you'll be able to use various ways to contact us - phone line with several local numbers internationally, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and basic issues, which means that in case you do not have an account yet, for instance, you will be able to get more details for our services, or we can assist you with less complicated tech issues. The second two methods are for strictly technical matters or everything which is more time-consuming considering that it's quicker to track the correspondence between you and our tech support team. The guaranteed maximum answer time for them is just one hour, the regular one - 15-20 min, so you won't need to wait for a whole day so as to receive support as you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS
Every single virtual private server package that we provide features 24/7 customer and tech support, therefore if you experience any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you are able to contact us at any time, even holidays and weekends. For your convenience, we provide different ways of communication - telephone support with a couple of local numbers around the world, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters since it will be much easier to track what is going on. The maximum guaranteed reply time for all e-mail messages and tickets is one hour, however it rarely takes that long to receive help. If you acquire the Managed Services upgrade that we provide, our admins will also help you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Hosting
With a 1 hour maximum response time guarantee, you will receive prompt support when you purchase a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, as a result if you open a support ticket via your billing account or you send an email message regarding any issue with your server or the pre-installed software on it at any time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the best option in case the matter involved needs more time to be solved or in case it has to be sent to our administrators, as it is easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to give us a call or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.