If you ever have any inquiries concerning the hosting service or if you experience a problem with your websites, you’ll need to contact the respective web hosting provider’s help desk support team. It may not matter how quickly they’ll answer if you have a query of a general nature, but a problem like a misapplied application update, for example, may lead to your website becoming broken or inaccessible on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be out of order. In case you offer goods or services online, any downtime will influence your website unfavorably and you can lose current or potential visitors. Lots of hosting providers, mainly resellers, respond to e-mails and trouble tickets within 24 hours, but in the electronic epoch that is way too long, since customers will hardly ever return to a site that is not working correctly for an extended period.

One-Hour Response Guarantee in Shared Website Hosting

Our Linux shared website hosting come with a sixty-minute response time guarantee, which suggests that no matter what enquiry or predicament you may have, we will always be there to lend a hand. As it is, it seldom takes more than 30 minutes to get a problem fixed or a question answered, and this is valid for both sales and technical matters. Our client service staff reps will be at your service 24-7, even on official holidays and weekends, which goes to say that you will receive instant support whenever you need it. We understand exactly how expensive time can be, so by the time we answer your email or ticket, we will have investigated the matter and, in case we haven’t worked out a solution, we will provide you with more details on what you need to do on your end – when the case necessitates this. With our support service, you can be sure that there will be someone to lend you a helping hand instantaneously, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support team reps will be at your disposal all the time and they’ll reply to any ticket that you submit through the hosting Control Panel within less than one hour. The ticket response time is guaranteed no matter if you’ve got a general query with regard to your semi-dedicated server or you bump into some predicament and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we’re available day and night to deal with any billing, general or technical issue. If you contact us about anything that is within our capability, we will resolve it before we get back to you, which suggests that you will not have to wait for hours or even days while the problem lasts. In case there is something that you need to do on your end, we’ll supply you with the necessary info – what possible solutions to try out, what steps to take, etc.