There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a ticketing system. This is the least complicated communication medium for a variety of reasons. If no help desk support team member is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. In addition, you can copy ‘n’ paste extensive bits of info without having to worry about printing mistakes, and if a particular issue requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in the same place, so either party can always see the comments added by the other one. The downside of using tickets to touch base with your web hosting provider is that they’re often separate from the web hosting platform, which goes to say that if you need to supply info or to adhere to guidelines, you’ll have to use at least 2 different systems and this number can increase in case you wish to manage multiple domains. Besides, lots of web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Shared Website Hosting

In stark contrast with what you may find with lots of other hosting providers, the trouble ticket system that we’re using with our Linux shared website hosting is part of the Hepsia Control Panel, which comes with all accounts. You will not have to memorize several log-on credentials, since you’ll be able to manage your tickets and the hosting account itself from a single place. So, if you have an enquiry or stumble upon a predicament, you can touch base with our help desk support staff members immediately. Our system comes with an intelligent search mechanism. This implies that even if you have opened lots of tickets through the years, you’ll be able to track down the one that you want without any hassle. On top of that, you can check knowledge base suggestions for tackling commonly faced complications.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with our company and you would like to get in touch with our customer service team, you’ll be able to send a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different tech support platform as you will have to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will permit you to open a new ticket without efforts and to browse through older tickets using a smart search box. Moreover, you will be able to take a look at the relevant knowledgebase articles that our system will offer you depending on the category that you choose for your new ticket. You can carry out all of the aforementioned activities without logging out of your Control Panel at any time, which goes to say that if you stumble upon any difficulty or have an enquiry, you can contact our technicians and resolve the specific problem in no more than one hour using a single platform.