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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A pop-up menu will open. It includes exhaustive information about all the actions that you can perform on the given page. Each pop-up window appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge library of instructional video clips explaining how to use our Control Panel. They're made for those of you who want to see how things are being done rather than just reading articles. Thus, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you need, take a look at our comprehensive Frequently Asked Questions section, which comprises questions asked by real people and offers real solutions. We regulary "revamp" our Frequently Asked Questions section with new Q&A's in an attempt to cover all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, you can contact our excellent team of support engineers available 24/7 and ready to assist you with any question. Each support ticket you submit will be answered in less than sixty minutes (the average trouble ticket response time is approximately twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 182257

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com